Privacy Policy

THIS PRIVACY POLICY APPLIES TO YOUR ACCESS AND USE OF THE DUNKIN’ DONUTS ONLINE SERVICES, INCLUDING USE OF OUR WEBSITES, MOBILE APPLICATIONS, LOYALTY PROGRAM, STORED VALUE CARDS AND OTHER ONLINE PROGRAMS (“DD ONLINE SERVICES”). BY DOWNLOADING OR USING ANY OF THE DD ONLINE SERVICES YOU ARE AGREEING THAT YOU HAVE READ AND AGREE TO BE BOUND BY THIS PRIVACY POLICY.  IF YOU DISAGREE WITH ANY PART OF THIS PRIVACY POLICY THEN PLEASE DO NOT USE ANY OF THE DD ONLINE SERVICES.

We want you to enjoy every visit to DunkinDonuts.co.uk, whether you’re there to look around, order coffee, join our loyalty program, or tell us about your last trip to one of our shops, as well as every experience with DD Online Services.  We do collect information about you and we may share that information with third parties in certain circumstances, so please read on for more details about how we use personal information we collect about you when you use the DD Online Services.

Our online privacy practices are governed by the laws of the England and Wales, which may differ from privacy laws in your state or home country.  Dunkin’ Donuts controls and operates its business and the DD Online Services from within the United States of America.  The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal information to us or our agents, through the use of the DD Online Services you consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.We may change our Privacy Policy so please check this page from time to time, as your continued use of the DD Online Services after we publish our changes indicates your acceptance of any changed terms.

You can jump to specific areas of our Privacy Policy by clicking on the links below, or you can read on for the full Privacy Policy:

1. What Kind of Information We Collect

Whether accessing the DD Online Services from your home computer or while on the run from your smart phone or tablet, Dunkin’ Donuts and its agents may collect some information that identifies you or relates to you as an individual (“Personal Information”), such as your:

  • name;
  • mailing address;
  • telephone number;
  • e-mail address;
  • username and password (for account administration);
  • device ID, including IP address;
  • geolocation (if using a mobile application and you consent to providing it);
  • financial account information and other payment information (that you submit to us for order processing);
  • additional personal information necessary for the administration of certain promotional events; and
  • if you are applying for a franchise, date of birth, national insurance number, contact and employment information.

In addition, we may collect other types of data elements (“Other Information”) that do not reveal your identity or that do not relate directly to you or any other individual, such as:

  • browser and device information, including operating system;
  • demographic information and other information provided by you that we may combine with other users of the DD Online Services or use on its own;
  • mobile application usage data;
  • aggregated information such as “click stream” information such as entry and exit points for the DD Online Services (including referring URLs or domains), certain DD Online Services traffic statistics, page views, and impressions; and
  • information collected through cookies, pixel tags and other technologies described in more detail later in this Privacy Policy.

In addition, when users request pages on the DD Online Services, our servers automatically log the IP address of the particular user.  The IP address is a unique number assigned to your computer in order to identify it whenever you are surfing the Web.



2. How we Use The Personal Information We Collect

We may use Personal Information about you for purposes described in this Privacy Policy or as otherwise disclosed to you through the DD Online Services.  For example, we may use Personal Information to:


  • process and manage your purchase and use of our products and services, including geolocation information in respect or our ‘Store Locator’ functionality;
  • respond to your inquiries or requests, and to post your comments or statements on message boards or in our online forums;
  • create and deliver personalized promotions, including by combining your Personal Information with Other Information, such as the amounts and types of purchases you make and benefits you receive;
  • communicate with you by mail, telephone, facsimile, e-mail, mobile alerts and SMS text messaging about Dunkin’ Donuts or our sister brand Baskin-Robbins, including about your orders or purchases, your services, accounts, contests you entered into, your requests for information, and to update you about changes to the DD Online Services;
  • communicate with you, including by mail, telephone, facsimile, e-mail, mobile alerts and SMS text messaging, in connection with our marketing efforts, such as when we send you offers and promotions that you can take advantage of through the DD Online Services or at your local Dunkin’ Donuts shop; 
  • allow you to send communications or benefits (for example gifting through the Dunkin’ Donuts mobile application) to friends or family through the DD Online Services. By using this functionality, you acknowledge and agree that you are permitted to use and provide us with your friend’s or family’s name and e-mail address;
  • allow interoperability with social media and other third party sites. When using this functionality you should consult the privacy policy of such sites to determine the information practices of those sites;
  • further our business purposes, such as to perform data analysis, audits, fraud monitoring and prevention, to enhance, improve or modify the DD Online Services, to identify usage trends, determine the effectiveness of our promotional campaigns and to operate and expand our business activities; and
  • assist in the assessment of  your application for a Dunkin’ Donuts franchise.

We may send “transactional or relationship” communications to you, such as notices to facilitate a transaction you have conducted or messages that provide information about your existing account, using various electronic communication, including email and mobile communications.  You must opt-in to receive email and mobile communications (other than “transactional or relationship” communications referenced above), including SMS text messages from Dunkin' Donuts. Any opt-in will be subject to this Privacy Policy and we'll only email you, send you mobile alerts or SMS text messages if you opt-in to receive them from us.  If, at any time, you decide you would rather not receive these types of communications from Dunkin' Donuts, you can opt-out by clicking the unsubscribe link at the bottom of any Dunkin' Donuts email or update the Contact Preferences for your Dunkin' Donuts account.


3. How We May Disclose Personal Information We Collect

Your privacy is very important to us.  We generally won’t disclose your Personal Information to anyone outside of Dunkin’ Donuts or our sister brand Baskin-Robbins, except in the following circumstances.

 

Service Providers

We may disclose your Personal Information to third-party service providers to provide us with services such as website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services.


Affiliates

We may disclose personal Information to our parent company Dunkin’ Brands, Inc, and its affiliates (“Affiliates”) for the purposes described in this Privacy Policy, including for marketing purposes and to process inquiries and comments so as to provide our consumers with the superior product and consumer experience that our customers have come to expect from us around the globe.  Affiliates are those companies that are under common control of our parent company Dunkin’ Brands, Inc, including Dunkin’ Donuts Franchising LLC.


To Perform Services You Request

We may disclose your Personal Information to third parties in order to perform services you request or functions you initiate, such as when you post information and materials on message boards and forums, including on our Facebook Page.   When you post information in a public forum it becomes public information.  In addition, we may disclose your Personal Information in order to identify you to anyone to whom you send communications through the DD Online Services, including through our gifting program.


Corporate Transactions or Events

We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.


Other Legal Reasons

In addition, we may use or disclose your Personal Information as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with court orders and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our Affiliates; (6) to protect the rights, privacy, safety or property of Dunkin’ Donuts, our Affiliates, you and others; and (7) to enforce our terms and conditions.


Franchise Applications

Finally, we may disclose the personal information you submit on a franchise application to our business units, agents, parent company, Affiliates and to third parties as part of our consideration of that application and to help conduct our franchise marketing efforts.  We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions.


4. How We May Use And Disclose Other Information We Collect

Similarly, we generally use Other Information for any purpose not prohibited by law.  In particular, we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Other Information, provided that such information does not personally identify you.  The Other Information that we collect generally will not personally identify you or be correlated to you individually for external purposes.


Where we combine Other Information with Personal Information in a way that can identify you or be used to identify you personally, we will treat that information as Personal Information, subject to the provisions of this Privacy Policy.


5. How To Manage Your Account Information

You can visit the account section of the DD Online Services website to manage and correct any factual inaccuracies in the information we have on file about you.


6. How We Protect Your Personal Information

Dunkin’ Donuts has implemented reasonable safeguards designed to prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through our DD Online Services.


With respect to payment card information and other Personal Information collected through our DD Online Services, we use Secure Socket Layer Technology or SSL to encrypt or scramble that information during transmission.


Unfortunately, no system or online transmission of data can be guaranteed to be 100% secure and you should always take appropriate security measures to protect your Personal Information, including ensuring that you have up to date antivirus software.  If you believe that your Dunkin’ Donuts account or any information you provided to us is no longer secure, please notify us immediately through the Contact Us information provided below.


7. Cookies Policy 

What Are Cookies?

Dunkin’ Donuts and its agents use small text files called cookies, (collectively, “Cookies”).  Cookies are small pieces of data that we and our agents place in your computer’s browser to store your preferences.  Cookies are not themselves personally identifiable, but may be linked to Personal Information that you provide to us through your interaction with the DD Online Services.  A Cookie will typically contain the name of the domain (internet location) from which the Cookie has come, the “lifetime” of the Cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.


How We Use Cookies

We use Cookies so that we can improve your online experience – for example, by remembering you when you come back to visit us, and making the content you see more relevant to you.  Cookies also enable us to track online purchases made through the DD Online Services.

We only use Analytical/performance cookies that we think are helpful to you. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and do not encounter technical errors.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie

Name

Purpose

More information

Google Analytics

__utma

__utmb

__utmc

__utmz

These cookies enable us to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Please refer to http://www.google.co.uk/intl/en/analytics/privacyoverview.html to view of the Google Analytics privacy policy.


To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout


Except for essential cookies, all cookies will expire after two years.


Your Control of Cookies

Web browsers allow some control of most Cookies through the browser settings.  To find out more about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.


Online Advertising

The DD Online Services also uses Cookies and other technologies such as pixel tags, web beacons and clear GIF files, to help manage our online advertising program. These technologies are provided by our ad management partners and enable them to recognize a unique Cookie that has been placed on your browser, which in turn enables us and these ad management partners to learn which advertisements bring users to the DD Online Services.

In addition, we and our ad management partners may use these technologies to track the actions of users of the DD Online Services, to measure statistics of our marketing efforts, and to deliver advertisements on the DD Online Services that may be more relevant to individual consumers and that will improve the consumer experience on the DD Online Services.  For example, if you give us your post code and we thus know you live in an area where a particular in-store promotion is going on (such as a new snack offering), we may deliver to you an advertisement that is specific to that promotion.


8. Social Networking And Third Party Sites 

When you link to the DD Online Services through any social networking or third party sites, applications or services, please remember that you are bound by the privacy policy of the social network or third-party site, application or service, and we do not control and are not responsible for the privacy practices of such sites.  You should consult the privacy policy of such sites to determine the information practices of those sites.


9. Children’s Online Privacy

Dunkin’ Donuts recognizes the importance of protecting the privacy of children.  We will not knowingly collect any personally identifiable information from children under the age of thirteen (13).  When a user discloses personal information on the DD Online Services, the user is representing to us that he or she is at least thirteen (13) years of age.

If a child under the age of thirteen (13) has provided us with personally identifiable information through the DD Online Services, we ask that a parent or guardian e-mail us at customerservice@dunkinbrands.co.uk, and we will delete the child’s information from our records.


10. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We ask your consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the contact details set out below.

You have the right to access information held about you. Any written request for access to information held about you may be subject to a fee of £10 to meet our costs in providing this information. If you wish to do this, please contact us using the methods listed below.


11. International

This English-language Privacy Policy is Dunkin’ Donuts’ official statement of its DD Online Services privacy practices.  In case of any inconsistency between this English-language Privacy Policy and its translation into another language, this English-language document prevails.


12. Contact Us

If you have any questions regarding our privacy practices, you can email us at customerservice@dunkinbrands.co.uk. 

©2006-2013.  DD IP Holder LLC name, design, logos and related marks are registered trademarks of DD IP Holder LLC.  All rights reserved.

Last updated: December 2013